On a visit in July for an Xray, the front office refused treatment unless I paid a co-pay. She went to Desert Radiology and they didn’t ask for a dime. Thanks for worrying about the patient and letting us walk out the door. You People are checking My Mom for a possible stroke. I asked them both why didn’t you call me ? I left my number and I made the appointment. My Mom said she never asked for $ 160 or she would have cancelled. And said my mom said I have double coverage. And when I walked up to her, she claims that she talked to my mom the day before and told her she would have to pay. The billing girl was talking with the office manager. I got My Mom in the car and went back inside to get the Office Manager name. The Drs office uses Steinberg or we would have gone to Desert Radiology in the first place. They usually say we will bill both and let you know if there is any balance. She usually goes to Desert Radiology and she never gets asked for money. My Mom had not got her monthly paycheck from Medicare yet. All retired people get paid once a month from Medicare. She could of had my mom sign a note stating if Medicare and her secondary didn’t pay she would be responsible. Her deductable would probably already be meet cause she is on oxygen and they bill in the beginning of the month.
My Mom says I talked to the girl yesterday who verified my appointment and she didn’t say I needed to pay.
The lady Michelle says ya we can’t see you unless you pay.
The check in girl calls the office manager over and tells her what’s going on. And since My Mom is double covered we did she think there would be a copay. When I made the appointment the lady said nothing about payment to Me. The Girl says you have to pay it or you can’t have your procedure done today. As My Mom is sitting there the girl tells her she has to pay $ 160. She was on hold by My Moms Ordering Dr and so was My Mom. The Girl at the counter (my fault for not getting her name) didn’t seem to care. I could have made sure all the info was sent over prior or at least brought it with me. Doesn’t anybody go through the prior days patients to make sure all the paper needed has been received? also to see if you have all the prior authorizations and orders correct? Rather than waiting until the patient is there. After waiting just a bit the lady called her up to the cubby and said she didn’t have any of the info needed with the paperwork. We arrived on January 6 th at 9: 30 for a 10: 30 appointment. My Mother has Medicare and a AARP as Secondary. The soonest appointment was the beginning of January. It would be a MRI and MRA of the head and brain. She said no worries they would get that info when they received the hard copy from the Drs office. I wasn’t sure, the Dr did not mark it on the form. The girl asked a couple of questions about the test. I made the appointment since I was going to be the driver. My Mom is handicap and uses a wheelchair. She can can no longer drive and needs to be assisted at all Dr. My Mother is on 4 liters of Oxygen 24⁄ 7. He gave her a slip for Steinberg Diagnostic and I called to make an appointment. She had some of the same symptoms as before. In December the Dr thought My Mom had another Stroke.
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